A dispute (often referred to as a chargeback when the outcome is a chargeback) occurs when a customer questions a payment with the payment provider. The life cycle of a dispute depends on the specific payment provider. A dispute can have the following states:

State	Description
`open`	The dispute has been opened but is not yet under review, or is waiting for a response from either the customer or the merchant.
`waiting_for_response`	Either the customer or the merchant needs to provide evidence. See `waiting_for` in the response object."
`under_review`	Under review by the bank or another payment provider.
`resolved`	The dispute has been resolved either in the customer’s or the merchant’s favor. See `outcome` in the response object. Resolved is a final state.

The reason for the dispute is provided in the response object. See reason.

A resolved dispute can have the following outcomes:

Outcome	Description
`cancelled_by_customer`	The customer canceled the dispute.
`merchant_favor`	The dispute was resolved in favor of the merchant.
`customer_favor_refund`	The dispute was resolved in favor of the customer. The merchant refunds the customer.
`customer_favor_chargeback`	The dispute was resolved with a chargeback. The payment provider either transferred the money to the customer or stopped the transfer before completion.
`provider_payout`	The payment provider resolved the dispute with a payout to either the merchant or the customer.